FAQ

We want you to enjoy your product as much as we enjoy upcycling ocean bound plastic. If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product. We do not offer free return shipping.

If you decide that you don’t love your Solgaard product, you may return your purchase within the first 30 days of receiving your product.

Please visit our Returns Center to start the return process. Shipping and restocking fees will be deducted from refund amount.

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return. Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for the missing items.

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Please note that you are unable to return merchandise obtained from a retailer other than www.alexparrish.shop. Please return the product to the original retailer.

For more information read our full Returns Policy

We accept returns and exchanges through the month of February on all gift orders placed during the months of November and December.

Please be sure to return only unused items. Quality of all returns is evaluated prior to the issuing of refunds.

It is company policy to only allow one discount per order. If there is a site-wide promotion, other coupon codes will be disabled. Coupon codes will also be disabled for any product on promotional strike-through pricing.

Orders placed have an order number beginning with #SOL91 and are followed by 6 more digits. You can find this in the confirmation email you received after placing your order and any shipment emails.

If you have received a Solgaard product as a gift and do not have your order number, no need to worry, we will just need to collect some additional information on the gifter and what you received! When reaching out to [email protected] please include: the gifter's name, email address, and your shipping address. If we are unable to track down the original order number, we will not be able to assist you further.

After you purchase, each order is processed and prepared at our warehouse within 1-2 days. When your order is picked up from our warehouse, it then passes through customs this can take between 24-48 hours. UPS Ground often takes 7-10 days from the date of purchase to arrive depending on the location of your address.

Our fulfillment team works tirelessly to ensure the success of each order. That being said, their weekends and federal holidays are deservedly spent away from the warehouse. When orders are placed during those times, they will be fulfilled on the following business day.

Our warehouse works really hard to get orders out as soon as possible. Most of the time we are not able to intercept orders after they are placed. If the delivery address needs adjustment,although we do provide free shipping, the customer is liable for any additional costs including change of address fee, return to sender, etc. There is no guarantee we are able to adjust orders once en route. If you have a time frame that you need your order by, we suggest placing an order in the preferred color and size and then returning the original order when it arrives.

At this time, we ship to the U.S., Canada, and Mexico.

We intend to make Solgaard available to the world, let us know where you'd like to see Solgaard on Twitter @Solgaard_co or send us a message through our Help Center [email protected]

If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at [email protected] with a brief description of the problem and picture of the defect - we will assist you with replacing your product.

Solgaard provides free UPS Ground shipping to the contiguous US and Canada on orders over $100.

Orders under 150USD UPS Ground to Alaska/Hawaii: $20

Orders over 150USD UPS Ground to Alaska/Hawaii: $35

We do not ship to P.O. boxes. If you are trying to ship to an MPO and your address is rejected, please reach out to our Help Center at [email protected]

Yes. We currently fulfill orders in Austria, Belgium, and Germany. All duties are included for these orders. Visit www.eu-alexparrish.shop to place an order.

If your product was on backorder when you ordered, the buy button on the website says "Ships in X Amount of Weeks" instead of "buy now" and will notify you of length of shipping.

There is no guarantee we are able to adjust orders once en route. We can request that the order is rerouted but the customer is responsible for the re-route fee if delivery address needs adjustment. If you want to make a small adjustment directly through the carrier, most often they can accommodate any requests. If you have a time frame that you need your order by, we suggest placing an order in the preferred color and size and then returning the original order when it arrives.

If it is two pieces of luggage, they will be shipped in separate boxes. There may be a slight discepency in arrival date, but not much. If it is a piece of luggage and a backpack, they will most likely ship separately as well. Anything smaller than a backpack will be packed inside the luggage ordered and shipped together.

If your product arrives with a manufacturing defect.

If your return is from outside of the US.

If you receive a product that isn’t what you ordered.

If you believe your product has a manufacturing defect.

If this is you, reach out to us at [email protected]

YES!

Register your product warranty.

Luggage is covered under a Lifetime Warranty.

Backpacks are covered under a Limited Two Year Warranty.

Transatlantic watches are covered under a Lifetime Warranty.

Accessories/Electronics are covered under a Limited One Year Warranty.

Our warranties extend to the original owner or original recipient.

Your warranty registration number is your original order number.

Damage that impacts the functionality of your items is most often covered by your warranty, but to learn more about our Terms and Conditions.

*Damage that occurs from airline mishandling is not covered by our warranty. Please contact the airline's customer service in order to file a claim for any damage that occured during flight immediately.

If your bag is checked during a flight and is returned to you damaged, your first course of action should be to seek remediation from the airline. The most common instance of damage by an airline is likely to be a bending of a metal frame that surrounds the outer shell. If your product has been rendered unusable and you are within the first 12 months of ownership, we will have a replacement sent out to you.

Carry On Closet 3.0

Check In Closet

Endeavor

Where do we start? Maybe it is the closet insert that makes packing and staying organized while traveling so much easier. Or maybe the polycarbonate shell and Shortex lining made of ocean bound plastic creating an incredibly durable and conscientious design. Or it could be the handy USB port or lock that you fancy.

We encourage you, to try it out and let us know what you think make our luggage so special. Tag us @solgaard on instagram and twitter to tell us why you think Solgaard luggage is so special.

Both of our carry-on suitcases are compatible with most airlines. Use this link to see an overview of compatible airlines.

The Carry On Closet (Euro) is Solgaard's most compact carry-on is:

• 20" High, 13.5" Wide, 9" Deep. 7.5lbs (+ 3/4lb shelf) 8.3lbs total
• 50.8cm High, 34.3cm Wide, 23cm Deep. 3.3kg (+ 0.4kg for shelf) 3.7kg total
• Volume: 39L

The Carry On Closet Plus is Solgaard's larger carry-on is:

• 22.4" High, 14.6" Wide, 9.6" Deep. 8.1lbs (+ 3/4lb shelf) 9lbs total
• 57cm High, 37cm Wide, 24cm Deep. 3.7kg (+0.4kg for shelf) 4.1kg total
• Volume: 46L

*If you have any concern about the dimensions of the luggage, we advise checking in with the airlines directly.

The size of the carry on you choose depends on your needs, but here's a breakdown of your options:

The Carry On Closet is a great choice for weekend trips it packs 3-6 days worth of clothes, depending on your reliance on basics. The Carry On Closet Plus is excellent for long weekend or week long trips it packs approximately 7 days of clothing.

If you're traveling locally or short distances, the Carry On Closet and Carry On Closet Plus are both excellent choices. For longer trips that will require you to store more in your luggage, try the Check In Closet.

The Carry On Closet and Carry On Closet Plus can both be carried on most airlines in the overhead compartment.

The Check In Closet, as suggested by the name, is meant to be checked before boarding.

The Carry On Closet latches shut and does not expand. The Carry On Closet Plus is a slightly larger version of the Carry On Closet. Both have a TSA Approve Lock and USB Port for easy charging.

All of the Solgaard designed backpacks include a Suitcase Seatbelt for easy fastening of the backpack to the handle of our luggage. Just slide the backpack onto the handle and keep on rollin'.

Yes. Solarbanks have been approved to fly as cabin baggage for all airlines. However, do not put a lithium battery in your checked luggage beneath the plane.

1. Press the Hexagon to turn on
2. Double Tap the Hexagon

✨Ta-Da✨ your wireless charging has been activated!

1. Turn both off
2. Turn both on
3. Triple tap the “+” volume up button at the same time on both

You should hear a magical twinkle sound and that's how you'll know one is synced to the other.

*You only need to be Bluetooth synced to one of the devices. The other boombox connects to the boombox itself like a daisy chain.

Yes. The Endeavor when expanded is still considered a personal item. When expanded, it may not fit underneath the seat in front of you, but can be stowed in the overhead bin.

The Solarbank can be recharged with the power of the sun 🌞 OR you can plug it in and charge from an outlet.

Yes! The Solarbank is designed to be used both when plugged into the port on the Carry On and Check Closets, as well as carriered in our Lifepacks. It goes where you go. When inside the luggage it fits in the zip pocket, when inside the Lifepack is collects sunshine while you're on the go.

Yes! Your Solarbnk is compliant with current airline policies, FAA, TSA, and DOT regulations and meets UN/DOT 38.3 requirements. It is allowed in the cabin and can be carried onto any flight. Note: Lithium batteries may not be kept in checked baggage. *Keep in mind that some airlines may require you to remove your battery prior to boarding.

Yes. We encourage it!

If you are the North America, there are drop off locations at Home Depot, Target, Best Buy which can properly dispose of these types of batteries !

Follow the link for mor einformation on the disposal of lithium batteries https://www.epa.gov/recycle/used-lithium-ion-batteries

Here's a little video to show you how to pair your Solarbank Boombox.

The Backpack Lock

Note: The code is preset to 0-0-0

First: Enter the correct code

Second: Press the pin on the bottom

Third: Set to your preferred code

Fourth: Release pin

YAAY Good job! Your lock is set.

The Luggage Lock

Note: The code is preset to 0-0-0.

First: Flip the tab inside of the suitcase to position B

Second: Change the combo to your desired code

Third: Flip the tab back to A.

Ta-Da! Your lock is set.

*If you prefer to watch and set your lock along, here's a little video to show you how to set your lock. *Make sure you write down your code somewhere accessible. We suggest in a notes tab on your phone or on a piece of paper kept in your wallet or passport. We do not want you locked out. *Please note it is possible when opening the packaging, the zip tie caught the last number as it was opening and likely it was accidentally set to 009 or 099 or 008, something like those digits. Try those combinations or 001, 002, or something close to that. This is very uncommon but something we like to point out just in case!

Lifepack

Lifepack Lite

Carry-On

There is a vegan leather swatch on the inside mesh of Carry On and Check In closets.

The Laundry Bag or the sham that comes with all luggage is not waterproof. It is made of Shortex®. It's perfect for dirty clothes, it is not perfect for a wet bathing suit.

The Lifepack is our flagship product. It is compatible with both the Solarbank and Boombox and includes a patented anti-theft lock with coil design. The bag's capacity in litres is a little under 18 Litres. Additionally, there is an integrated USB port for easy charging.

The Daypack is our everyday backpack made entirely from recycled ocean plastics that does not have the front window designed for the Solarbank or Boombox. It's a great choice for kids going to school or short trips that may not require on-the-go charging.

The Endeavor a weekender you where on your back. It features the Lifezone and Workzone like the Lifepack, but the Lifezone is expandable and has it's own compatible closet insert for optimal packing. Like the others, the laptop sleeve accomodates up to a 16" laptop and offers wrinkle free paper storage, protected glasses Pocket and cable organization. When compact the Endeavor is 28 Liters compact and 38 liters when expanded.

Solgaard bags have a pretty easy upkeep regimen. Just use a cloth dampened with warm water and a little bit of soap. That should remedy any stain.

A 2022 answer for a very 2022 question! If you're trying to stay safe we recommend a non-harsh disinfectant for post-travel cleaning of the backpacks and luggage and again warm water with a little soap if the shell requires a little scrubbing.

Solgaard luggage is water resistant. You should be safe if caught in the occasional rain storm. Submerged in water - we can't guarantee anything. A drink spilled - you should be totally fine. All backpacks have a water resistant bottom.

We use ocean-bound plastic in the production and manufacturing of most of our products. The amount of upcycled ocean-bound material used is not included in this number.

On top of all ocean-bound plastic content, we work with collection partners in southeast Asia who do collections on beaches, mangroves, riverways, and coastal communities. In these cleanups, it's not just bottles that are saved, but also plastic bags, sachet packaging, and more.

To date (February 2023, we have offset more than 1.1 million lbs of plastic from entering our ocean)

Collection groups we have worked with include: The Plastic Bank, Sungai Watch, EcoRanger Indonesia, and Coralive. We publish regular updates about our collection efforts which can be seen at www.alexparrish.shop/Impact

While we usually have a positive outlook on like - in this case we're negative!

Plastic negative means that, we don't have any single use plastics in our products, and we don't use any single use plastic in our shipping process. (excpet for the glass and stainless steel cover on our watches - there's no commercially available protective coating made from seaweed yet!) As a result of our low plastic footprint from our products, our additional offset of 5lbs per product puts us well above and beyond what's necessary to be plastic negative.

We are working on this now (posted December 2021) with the target of all our activites being carbon neurtral and negative during 2022. We will do this through offsets at first, as we learn the areas we can minimize our initial impact. We have already taken massive steps since day one with our fabric dying processes, ensuring we're doing things the most eco-friendly way since we started in 2016.

While we aren't officially Vegan Certified™, none of our products contain any animal byproduct to our knowledge. We confirm this internaly with our supply chain and manufacturing partners annually. Materials you see on the product that may appear to be leather are in fact vegan leathers. We use materials such as apple peel leather - which is a leather-like material made from apple peels, as well as polyurethane vegan leather.

We will remain plastic negative, and as we get our status to carbon negative too, we'll continue to work with ethical partners around the world doing ocean cleanup work, as well as carbon capture projects. We're obessed with our ocean - it creates 70% of the oxygen for the planet so we believe that a healthy ocean is the biggest opportunity for helping the planet for the near and the long term. Plastic cleanups are complex to execute, but easy to understand. Carbon capture projects are more complex to understand, and can be complex to execute - but if done right, they carry on and support life on their own. We're currently dreaming of large scale kelp and seaweed forests which can capture and sequester huge amounts of carbon. If you're working on anyhting in the seaweed/kelp/carbon capture space - please reach out to us.

During 2022, we'll be announcing some exciting 'end of life' processes for our products that we can't wait to share.

Shore-Tex® is our fabric made from 100% recycled plastic. It's a durable and long lasting fabric made from recycled plastic. It's used as the shell fabric on our backpacks, as well as the lining fabric on our backpacks and suitcases. We also use Shore-Tex® where applicable on our Solar Boombox and HomeBase audio products.

Shore-Plast™ is our durable material made from 100% recycled plastic used as the shell on our Solar Boombox, Juicepack, and HomeBase electronics products range. It's also used in our Shoreline watch collection.

No. Our Black Friday and Cyber Monday sales are limited to direct to consumer orders. Pricing for our corporate customers is evaluated on a case by case basis.

Yes. Please contact our sales team at [email protected] to request information and place your order. We will be in touch as soon as possible to finalize the details.

Pricing for our corporate customers is evaluated on a case by case basis.

Yes. The miminum order for both corporate gifting and corporate personalization is 20 units. All orders below 20 units can be placed on Our Website.

Definitely! We can accommodate the personalization of any order and work with you to create the perfect gift. Our team will work with you to bring your design to life.

We can ship your corporate order in bulk or just send us your list of recipients and we will dropship it for you.

Shipping costs will be quoted by order. We can either use our carrier account /forwarder or the client’s carrier account/forwarder.

Yep! We are happy to add a personalized note with each gift.

If you are thinking about placing a larger order and wish to see the products in person before ordering - please place an order online. We offer a 30 day trial period on all products. You can return or exchange the product at any time after you have completed a full evaluation. For personalized orders, all units are made to order and non-returnable or exchangeable.

We do not accept returns or exchanges of units that have been purchased as a corporate gift. That being said, all suitcases are covered by our Lifetime Warranty. If you encounter any issue, please reach out to our Support Team at [email protected] and they will be able to organize a replacement to be shipped out. All replacements are limited to the available inventory. Learn more about our warranty.

If your inquiry is related to the website, be it a purchase, product, etc, please email [email protected].

For any wholesale, bulk, and corporate orders, please email [email protected].

To speak with a Solgaardian please reach us at +1 646-859-0898.

Hours of Operation are from 9am to 5pm EST, Monday - Friday, excluding all holidays.

Should you require assistance outside of those hours, please leave a message and our team will assist you as soon as possible.